Refund Policy

At Onay Digital, we aim to ensure that all our customers are satisfied with their purchases. However, we understand that there may be times when you need to return a product. Please review our refund policy below:

Cancellation Policy

Orders can be cancelled within 24 hours of placing the order. If you wish to cancel your order, please contact us immediately at Unfortunately, we are unable to cancel orders once they have been processed and shipped.

Return Policy

We accept returns under the following conditions:

Faulty or Damaged Items: If you receive a faulty or damaged product, please notify us within 7 days of receiving your order. You will need to provide photographic evidence of the damaged item at Upon receipt of the evidence, we will arrange a replacement at no additional cost, or a full refund to your original payment method.

Change of Mind: If you change your mind about your purchase, you can return the unused product to us in its original condition and packaging within 14 days of delivery. Please note that return shipping costs are the responsibility of the customer. A refund will be issued to your original payment method minus the initial shipping costs.
Refund Process

To initiate a return, please follow these steps:

Contact us at with your order number and reason for return.
Wait for our return approval and instructions on where to send the returned items.
Send the items back to the provided address using a trackable shipping method.
Once we receive and inspect the returned item(s), we will process your refund. Please allow up to 14 days from the receipt of your returned item(s) for your refund to be processed.

Additional Information

The returned item must be in its original packaging, including all tags and accessories.

Refunds will only be issued to the original payment method used at the time of purchase.

Items returned without prior approval from us may not be eligible for a refund.
We reserve the right to refuse returns or exchanges that do not meet our return policy requirements.

We are committed to ensuring the satisfaction of our customers and will handle each return with fairness and understanding. For any further questions or concerns about our refund policy, please contact us at

Thank you for choosing Onay Home Textile.