Frequently Asked Questions
Quick answers about ordering, delivery, measuring and caring for made to measure curtains, cushion covers and table runners from Onay Home.
Ordering and production
Are your curtains, cushion covers and table runners made to order?
Yes. Every item is printed and made after you order, so it is produced for you rather than taken from stock.
How long will it take before my order is sent?
Orders are dispatched within 7 to 10 business days. Weekends and bank holidays are not counted.
Can I order a custom cushion cover design?
Yes. Tell us what you would like with the custom cushion cover request form.
I need a curtain length that is not on the list. What should I do?
Contact us at info@onay.co.uk and tell us the length you need. Lengths outside the listed range can be arranged as part of our made to order service.
Delivery
How long does delivery take?
After dispatch, curtains are sent by express delivery, which usually takes 1 to 2 business days in the UK. Cushion covers and table runners are sent by standard shipping, which typically takes 3 to 5 business days in the UK. Delivery times are estimates and can vary for reasons outside our control.
Is delivery free?
Delivery on curtains is free worldwide. Delivery on cushion covers and table runners is free in the UK, and international shipping is charged according to the destination, with the cost shown at checkout. See our shipping policy for details.
Do you ship to my country?
Yes, we ship worldwide.
Will I have to pay customs or import taxes?
Orders to the United States are shipped DDP, so import taxes and duties are already covered. For other countries, buyers are responsible for any customs and import taxes that may apply.
Will I be able to track my order?
Yes. You will receive a shipment confirmation email with your tracking number once your order has shipped.
What if my order is delayed?
Delays can occasionally happen. If there is a significant delay with your order, we will contact you by email or telephone.
Choosing and measuring curtains
What size are your curtains?
Each curtain panel is 132 cm (52 in) wide. You choose the drop (length) from 40 cm up to 295 cm, and the panel is made to that length.
Can I get a wider curtain than 132 cm?
We do not make single panels wider than 132 cm. A pair gives you 264 cm in total, and you can order more than one pair for a wider window. Narrower widths can be arranged, so contact us if you need one.
How wide should my curtains be for my window?
For full, even folds, aim for a combined curtain width of about 1.5 to 2 times the length of your pole.
How do I measure the drop?
The drop is the full length of the finished curtain, measured from the very top edge down to the bottom hem. The heading is included, so for tab top the tabs count too. Decide where the top will sit and where you want the bottom to end, then measure between the two. Our complete measuring guide has step by step help.
Should I choose a single panel or a pair?
A single panel is one curtain and a pair is two curtains. Each panel is printed and made individually, so the pattern does not run continuously across two panels hung side by side.
Which heading should I choose?
Eyelet gives deep, even folds and comes with silver, black, bronze or gold rings. Rod pocket is a simple gathered look, tab top is relaxed and casual, and multi tape suits a track or pole. Multi tape is not suitable for pencil pleats.
What is the difference between unlined, blackout and thermal blackout lining?
Standard (unlined) lets some light through. Blackout lining blocks the light and comes in beige or black. Thermal blackout lining blocks the light and helps keep the heat in. Our lining guide explains which suits each room, and thermal vs blackout compares them for energy bills.
Are curtain rods, hooks and tiebacks included?
No. Curtain rods, hooks, tiebacks and other hardware are not included.
Cushion covers and table runners
What sizes do cushion covers come in?
Square covers come in ten sizes from 30 x 30 cm (12 in) to 70 x 70 cm (28 in), and rectangular covers range from 30 x 40 cm to 50 x 70 cm. Our cushion size guide shows which size suits which seat.
Does a cushion cover come with the inner pad?
No. Cushion covers are sold without the inner pad.
What sizes do table runners come in?
Table runners come in two widths, 30 cm (12 in) and 45 cm (18 in), and lengths from 120 cm to 360 cm in 20 cm steps. The 45 cm width goes up to 340 cm. Every design comes in four pattern options. Our table runner size guide helps you choose the right length.
What are your products made of?
Our curtains are made from 100% polyester fabric. Our cushion covers and table runners are made from 70% polyester and 30% cotton velvet. All are printed.
Washing and care
How do I wash my curtains?
Wash curtains on a cool, gentle cycle at a maximum of 30°C, and hang them back on the pole while slightly damp. Always check the care label first.
How do I wash cushion covers and table runners?
Wash them cold at a maximum of 30°C, and tumble dry on low or dry flat. Turn them inside out first and avoid bleach. Always check the care label first.
Will the print fade?
All printed fabrics fade over time in strong direct sunlight. A lined curtain protects the print better than an unlined one. Our care guide has more tips, including how to deal with stains.
Will the colours look exactly like the photos?
Colours can differ slightly from the photos because of screen settings and the printing process.
Returns and problems
Can I return or exchange my order?
Our curtains and cushion covers are custom products, made to measure and produced only after you order, so we cannot accept returns or exchanges unless the item is faulty or damaged. We also cannot accept responsibility for orders placed with incorrectly measured sizes, so please check your measurements carefully before ordering. See our refund policy for details.
What if my order arrives damaged or faulty?
Contact us at info@onay.co.uk with a photo and we will make a replacement and send it to you free of charge.
Contact
How can I contact Onay Home?
Email us at info@onay.co.uk with your order number and your question.